My camera has gone offline. How do I get it back online?

Your camera may lose connection with our servers or the internet on some occasions. The camera is designed to automatically reconnect once there is internet available. If this does not happen, you can try the following:

1. Unplug the camera from the power source, and plug it back in. Wait up to 5 minutes for the camera to restart. If it does not reconnect, press the button one quicktime and let off. 

2. If the camera is still offline, there may be a problem with your home network. You can reset your home router and/or modem.

     A) Power off the camera (unplug the camera, or hold the button down for 5 seconds until the lights           turn off; press it to turn it back on after about 1 minute.)

     B) Power off the Router

     C) Power off the Modem

     D) After 15 seconds power on the Modem (This allows all home devices to reconnect themselves)

     E) After 15 seconds power on the Router (This allows all home devices to reconnect themselves)

     F) After one minute power on the camera

3. If the camera is still offline, you can factory reset your camera. You will need to set up your camera once again, following the setup instructions in your quick-start guide, or one of the related detailed articles.

4. If you have followed all of these troubleshooting steps and LED light is still orange, it means that you do not have internet connection. Please ask your internet service provider for further assistance.