How to reset the Lynx Indoor after changing your router or network password

Instructions:

If you have changed internet providers, replaced your router, or changed the network password your cameras will be inaccessible until they have been given the new router and network information. Please note, not all routers are compatible with our cameras while others require an extra step to make them so. If you find you aren't able to connect to your router, please contact customer support. 

Here are the steps to reset the camera: 

1. Make sure the camera is plugged in and within 10 feet of the router (you can move to a desired location after setup).

2. Make sure you are logged out of the Tend Secure app.

3. Hold down the button on the back bottom of the camera for 20 seconds. After a minute or two the camera should be flashing between orange and green. If it is not, please press the button again just once.

4. In your mobile device, open the WiFi settings.

5. Connect to the camera’s WiFi, usually the camera’s name with numbers after it matching the SSID. It is alright if once connected, it says internet may not be available.

6. Open the Tend Secure app, it should ask you to name your camera, if not, tap on “set up new camera” and then tap on Lynx indoor, then tap Lynx indoor then name your camera.

7. Next you will want to pick your wifi network that you would like to connect your camera to then press next.

8. Now you will want to put in your password to your network and click join at the top of the page.

9. The page will then say "connecting to router please wait"

10. Once your camera is connected, then it will ask you if you have an existing account or to create an account, please make the appropriate choice.

11. Once you login or sign up, it will tell you that you have successfully set up your camera and to login one more time.

If you require additional assistance with the Lynx setup please refer to the following article:
https://support.tendinsights.com/hc/en-us/articles/115005628243

If you have additional questions or are in need of additional assistance please submit a request.