Forgotten username or password

If you have forgotten your username or password please take the steps below to have your username sent to you, or to have a password reset email sent to you.  These will be sent to the email address under which your account was created.

To recover your username:

1. point your web browser to app.isecurityplus.com
   1. the above link will open a new window
2. click: Forgot Login Details from beneath the Login button
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3. Next, click: Forgot username? from beneath the Send button
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4. This will bring you to a very short form asking you for the email address under which your account was created.  If correct the system will send you an email with your username.  You can use this to recover your password if needed.
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To reset your password:

You can reset your password through either the app or via the web.

On the login page of the app, you can hide your Keyboard or tap and hold on the blank space and swipe up to reveal the reset password link.  Alternatively you can swipe the page to the left for the password reset form.

To reset the password through the web:

1. Head to: https://app.isecurityplus.com
   1. Link will open in a new window
2. Click "Forgot Login Details" from beneath the Login button.
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3. Enter the username and email address that you used when creating your account
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The system will send you a special link and instructions to perform your password reset.

Please allow several minutes for the email to arrive. If after an extended period you still haven't received the password check your spam and trash folders.  This is important as we have no way to change your password for you.

If necessary please repeat the process and be sure of every key press to ensure you enter the information correctly and are not allowing auto-correct to interfere.  Again, we have no means to access your password, reset it, or grant a temporary password.

If after going through the above you are still unable to recover your account you may have to create a new account and re-install your cameras to this new account.