CFH-V15 Pan and Tilt Functions Disabled

After over a decade of working properly, the pan and tilt functions for all of my CFH-V15 cameras are no loner functional.  I contacted support and was initially told the model didn't support pan and tilt (not true).  In a follow up response I was informed: "There are CFH-V15 Kodak cameras that do not support this feature anymore. When investing, it looks like the feature was removed from all CFH-V15 after an update to match other cameras.There are CFH-V15 Kodak cameras that do not support this feature anymore. There is no way to reverse this."

I'm hoping someone can explain why the pan and tilt functionality was disabled or the need for whoever controls updates to go with a lowest common denominator approach.  Cost?  Please share any additional details if available.  Thanks