Recorded video not playing

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Liz Hines

• October 18, 2018 18:26

I have motion detection on and it records various video snippets.  When I go into the app to look at recorded video, there is a still picture on the video.  When I click on the video to play it, it is all black.  This started sometime last week or so (early October).  If I download the video to my phone, or email it to myself, I can see the video.  I can also log in from my computer to the web site for looking at cameras/video, and can watch the video there.  Anyone else having this problem?

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  rmgm

  • October 19, 2018 18:07

  Same with mine, was told they do not support below 11 versions on phones anymore.

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  Kristy Hodge

  • October 19, 2018 23:18

  Yes, Liz.  I have the same problem for about the same time frame.  I didn't even know I could login on a computer and view it, so thanks for that help! I have solely used the app on my phone up to this point.  Annoying that it suddenly doesn't work anymore unless you download the videos to your phone.

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  Kristy Hodge

  • October 19, 2018 23:25

  The reason is because I have an iPhone 5 which does not support ios 11.  Thank you rmgm.  

   

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  Liz Hines

  • October 22, 2018 17:44

  I was told it was because I was running an old version of iOS.  I had held off on upgrading because of battery life, but went ahead and did it and video does play with iOS 12

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  Robert Alonzo

  • February 23, 2019 18:44

  I Believed it would work on any smart phone.
  Presently disappointed. ... hope I can resolve it with their tech support..

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  Ali Raza

  • March 24, 2025 08:34

  Locksmith Training Scotland 

  I have motion detection on and it records various video snippets.  When I go into the app to look at recorded video, there is a still picture on the video.  When I click on the video to play it, it is all black.  This started sometime last week or so (early October).  If I download the video to my phone, or email it to myself, I can see the video.  I can also log in from my computer to the web site for looking at cameras/video, and can watch the video there.  Anyone else having this problem?

   

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