Need instructions or support on setup

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stacey walker

• March 15, 2013 22:19

It took several attempts and a very long time to get started. I had trouble connecting it to the network, and in the end I had to go to my router settings and switch it to WPA2. It was at wpa/wpa2 mixed mode previously. I figured this out by reviewing the itunes feedback, but this isn't something the average person would know how to change. I'm not even sure if I should have changed my router settings. I hope my computer network is secure now. 

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  Alan N.

  • May 24, 2013 23:56

  Dear Stacey, 

  Apologies for the delay. What is the make and model of your camera?

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  ricardo sales

  • July 22, 2013 14:01

  multilaser RE007

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  ricardo sales

  • July 22, 2013 14:03

  não estou conseguindo ativar minha câmera o que devo fazer?

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  Alan N.

  • July 22, 2013 23:37

  Dear Ricardo,

  Please follow these steps for proper setup:

  Instructions on setup.

  Please make sure that the WiFi button located in back of the camera is set to the ON position.

  1. Go to your smartphones settings.

  2. Then go to your WiFi settings.

  3. Connect to the cameras WiFi (Network name is +Cam and athe last 4 digits of the MAC ID: +CamXXXX)

  4. After connected, open up the iSecurity+ app.

  5. Now the app will detect the camera so click the continue button.

  6. At this point you will be in the setup wizard. Please follow the steps in the setup wizard exactly. (You will need to know your wifi network log in credentials)

  Please note: The very last step in the setup wizard is to switch the WiFi button in back of the camera to OFF so that the camera can now latch onto your WiFi network.

   

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  juliomarinho

  • August 20, 2013 13:13

  recentemente comprei uma camera ip fee0 multilaser e uma dor de cabeça

  1ª-- não consigo entrar no site seedonk.diz pagina nao encontrada.

  2ª-- a camera tem ate 30 fps mas roda muito lenta como se estivesse em 10 fps

   

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  Alan N.

  • August 23, 2013 22:24

  Hello Seedonk/iSecurity+/Swann User,

  Thank you very much for your patience as we resume service back to those users who got affected by the DNS issue. At this time, to help us better understand the situation, may we ask you a few questions to help improve our system?

  1. Your location?

  2. Do you have the free trial, monthly or yearly subscription?

  3. What is your username?

  4. What is your email associated with your account?

  5. Who is your Internet Service Provider?

  This information will help us analyze why there was an outage with your account.

  Thanks again and take care!

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  Ali Raza

  • August 05, 2025 11:03

  Branded products  Apologies for the delay. What is the make and model of your camera?

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  Henry Ashford

  • November 05, 2025 13:34

  I faced a similar setup issue before — switching to WPA2 fixed it for me too. Thanks for sharing, this thread is super helpful for anyone setting up their Tend camera for the first time.

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