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Kimberly D.

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Latest activity by Kimberly D.
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    Kimberly D. created an article,

    Forgotten username or password

    If you have forgotten your username or password please take the steps below to have your username sent to you, or to have a password reset email sent to you.  These will be sent to the email addres...

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    Kimberly D. created an article,

    How do I unsubscribe from a premium storage plan?

    To unsubscribe from a premium plan: 1. Make sure your camera is online. 2. Login at https://app.isecurityplus.com. 3. Click on the Subscriptions tab in the top navigation bar. 3. Click on the c...

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    Kimberly D. created an article,

    Can I recover motion-triggered recordings which have expired?

    Motion-triggered recordings expire and are automatically deleted depending on your subscription plan. It is your responsibility to download any recordings you would like to keep. Once the recording...

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    Kimberly D. created an article,

    How do I take a snapshot of or record my camera's live video stream?

    You can take a snapshot of or record your camera's live video stream from your mobile app. Once you start your camera's live video stream:  To take a snapshot, click on the camera icon in the ...

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    Kimberly D. created an article,

    What is the WiFi Booster?

    Some camera models come with a built-in WiFi Booster / WiFi Range Extender. This feature expands the reach of your home wireless router. It creates a new wireless access point, which is named after...

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    Kimberly D. created an article,

    How does changing my video resolution, quality, or frame rate impact the video stream of a shared camera?

    If you disable Auto Adjust and modify the video resolution, quality, or frame rate, anyone else viewing the live video via a shared camera will see the same adjusted settings. Friends and fam...

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    Kimberly D. created an article,

    Can I view more than one camera from the same account?

    Yes. During the set up process for each individual camera, you will be asked to create a new account or login with an existing account. In order to have the camera on the same account, please choos...

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    Kimberly D. created an article,

    How many cameras can I install in my house?

    You can install as many cameras as you would like in your home. However there are a few things to keep in mind: - Each camera needs to have a minimum of 250kBps upload bandwidth.  - All cameras nee...

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    Kimberly D. created an article,

    How do I download my motion-triggered recordings using Tend App or Tend Secure?

    To download motion-triggered recordings through Tend or Tend Secure 1. Launch the Tend or TendSecure App. 2. Access the events section by tapping on the middle icon in your command bar which looks ...

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    Kimberly D. created an article,

    How do I enable audio during my live video stream?

    When you start your live video stream, the audio is disabled by default. To enable the live audio, click on the audio icon on the lower task bar, or click on the middle of your live view after push...