Our highest priority at Tend is keeping your video secure and private. In order to be able to keep your account secure, we have implemented both strict policies and put in place technical barriers in order to prevent unauthorized access to video data. For your protection, all video data is encrypted before it goes through our servers. Your password is, of course, also encrypted. Tend employees are unable to view your videos.
Our customer service employees do not typically ask for your account password, and will only do so when there is a problem specific to your account. In that unusual case, you will be asked to change your password to a temporary password and as soon as the issue with your account has been resolved you will be asked to change your password again.
In order to keep your account secure, please do not share your password with anyone, or write down your password in any place which can be accessed by others.